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Privacy Policy

At Koo-di we are committed to protecting your privacy.  We have published this data protection guide to ensure you are fully aware of how and why we collect information from you and to whom such information may be disclosed.


Privacy Policy


What information do we collect?


Catalogue, Sign Up and Win, Competitions and Contact Us.

When you sign up to our catalogue, our competitions or contact us we will ask you to input personal Information such as your name and email address.  


Shopping on Koo-di


When you shop on our website we will ask you to input personal information; such as your name, email address, billing address, delivery address, telephone number, product selections. To ensure our customer’s privacy and security we use PayPal as our payment gateway, any information you input when you get to the check out is being entered in to PayPal.  For further information regarding PayPal Privacy Policy please refer to PayPal Privacy Policy.

The personal information you provide should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details that you are not authorised to use.

When you provide your personal information you are consenting to the collection, processing and potential communication from Koo-di and other companies within the Weybury Hildreth Ltd group.

If you do not wish to receive information regarding new products, promotions and special offers, you may opt out by clicking the unsubscribe link at the bottom of any email or by emailing us at newsletter@koodi.com    Please note it may take up to 7 days for you to fully unsubscribe.


How do we protect your information?


Whilst your details are retained for future contact, we will treat your personal Information as confidential and we follow strict confidentiality guidelines whilst in possession of your personal information to prevent any unauthorised access.  Our security procedures means that we may occasionally request proof of identity before we are able to disclose information to you.

We will not pass this information to any third party outside Weybury Hildreth Ltd, the owner of Koo-di, except as necessary to process and deliver your order, however, we do reserve the right to disclose this information to any relevant regulator if they require it or to anyone else if we have a legal duty to do so.

We require all parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place.

 

Cookie Policy


What Are Cookies?


Cookies are small text files which are stored on your computer or mobile when you visit a website. They are unique to your browser and usually just contain anonymous information. These cookies can last for just the duration of your visit ("session cookies") or they can remain on your computer for longer so that the site will remember you if you come back again ("persistent cookies").  Most web browsers automatically accept cookies.

Cookies do all sorts of jobs, like determining which particular pages are visited, storing your preferences, remembering that you've logged in or keeping your shopping basket up to date, generally making your life easier, faster and more relaxing.

If you would like some more information about cookies and how you can manage them, visit http://www.allaboutcookies.org/.


Our Cookie Policy


Here at Koo-di, all information gathered by cookies is completely anonymous and we can’t use it to identify you personally.   We also use some third party cookies i.e. Google Analytics, to help us help understand how people use our website so that we can make it more user friendly.

All our cookies fall into these following categories as defined by the International Chamber of Commerce and we've listed them out below so that you know exactly what we’re doing.


Strictly Necessary Cookies


These cookies are essential to ensure that the website is working correctly and allow access to secure areas such as the shopping cart, check out, your account or the order form.


Performance Cookies


Performance cookies assist us to identify errors on the website and help understand how people use our website so that we can make it more user friendly.


How do we use your information?


We may use your information for the following purposes:

·      Processing & delivering your orders;

·      We may occasionally notify you about new products, promotions and special offers or other Koo-di news;

·      Monitor and analyse customer traffic patterns and website usage to help us improve the design and layout of the website;

·      Analyse your purchases to help us tailor special offers and discounts that may interest you;

·      To disclose your information to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so;


Declaration of Consent


By providing us with your personal information you consent to allow us to store and process your personal data in accordance with this policy.   Our servers are located in the United States.


Revision to this Policy


We reserve the right to update this policy at any time.  


Contacting Us


We are committed to protecting your privacy and your personal information.  If you have any question about our privacy policy please email us at customercare@koo-di.com with the subject line “Privacy Policy”




Updated  February 2015



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